Tell us about your NetSuite setup. It takes about 5 minutes. NetSuite is a cloud product, so we can connect through an export, a script inside NetSuite or an integration platform. Your answers tell us which approach fits.
Include the country code, e.g. +971 50 123 4567.
Please do not enter passwords, licence keys or bank details here. We set up access together on a secure remote call.
In NetSuite open Setup → Company → Subsidiaries. If a list of subsidiaries appears you are on OneWorld. If unsure, your NetSuite administrator can tell you in a minute.
Ask your administrator whether the SuiteTax feature is turned on (Setup → Company → Enable Features → Accounting → Tax). If not, you are on classic tax codes.
Open any customer record and tell us which field holds the TRN, e.g. 'Tax Reg. Number' or a custom field. Write 'not stored' if you don't keep it.
Open your tax codes list (Setup → Accounting → Tax Codes) and copy them, e.g. 'VAT:5% = standard, VAT:0% = zero-rated, VAT:EX = exempt'.
Custom fields, SuiteScripts or SuiteFlow workflows on invoices count as customisation.
Not sure? Choose the last option and we will recommend one.
Live Support
Typically replies in a few minutes
